IT Support Technician

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IT Support Technician – Sheffield
£26,000 - £29,000 + bonus and great benefits
 
My client is a well-established, multi-site organisation who are require an experienced IT Support Technician to act as the first point of contact for all IT support issues. You will need to have experience supporting users in a virtualised environment as well as handling security queries.
 
As an IT Technician, your role will be all-encompassing and include, helpdesk management, first line support and escalation and coordination. You will provide support for Microsoft 365, bespoke software products as well as resolving hardware issues.
 
The organisation is consistently seeking to modernise their IT Infrastructure, so you will gain exposure to modern technologies. This role will require a minimum of 3 days per week in central Sheffield with hybrid working in place.
 
Package:

• £26,000 - £29,000 basic DOE
• Bonus opportunities
• 27 days holiday + bank holidays + sell options
• Medical cash plan, professional development, enhanced maternity leave, training, 35-hour work week, EAP, occupational health service, cycle to work scheme.

 
Experience:

• Relevant IT education and certifications e.g. CompTIA A+
• Previous experience of working in an IT support / service desk role
• Microsoft 365
• Active Directory, maintaining users and groups
• Networks
• Hardware support
• A basic knowledge of cyber security principles
• Excellent communication and problem-solving skills

 
Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several hundred employees.
 
The company offer an excellent package and are hoping to hold interviews as soon as possible. There is no closing date for this role, relevant applications will be reviewed as soon as they are received.
 
Contact – Scott Murray
 
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Key words; IT Support Analyst. IT Technician. Sheffield, Rotherham, Chesterfield, Barnsley, Dronfield, Worksop, Dinnington, Killamarsh, Doncaster
 
* If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
 
Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Location: Sheffield, United Kingdom

Employment: Permanent

Salary: £26000 - £29000 Bonus and benefits

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