Service Desk Manager

Service Desk Manager – Central Nottingham
£45,000 - £55,000 + 9% bonus, 35-hour work week and great benefits
This well-established organisation requires a driven and self-motivated Service Desk Manager to join their technical team. The key to this role is ensuring smooth operations of systems and infrastructure. The Service Desk Team Lead will be responsible for managing the 1st and 2nd line team leaders, ensuring that the team continue to deliver the expected level of IT support to a user-base of several thousand.
The current vacancy is for a large business who have invested heavily into IT over the past several years, with continued growth planned. You will take ownership for IT incidents where a higher level of management is required and act as an escalation point for the Service Desk.

  • 9% Bonus
  • 35-hour work week with flexible working
  • 25 days holiday + 5 days buy/sell + bank holidays.
  • Professional development opportunities
  • 5% employer pension, rising with service + many more.
Key Requirements:
  • ITIL v4 Foundation certification. 
  • 5+ years of experience in managing a team of both 1st and 2nd line Analysts.
  • Experience of policy and procedure  
  • Solid understanding of IT Service Management and IT Operations. 
  • Familiarity with ITSM tools such as ServiceNow, Zendesk, or Freshdesk. 
  • Knowledge of ISO 27001 and other pertinent IT security standards. 
The company have an excellent reputation within their sector, and have experienced 13 consecutive years of growth, posting record revenues for the last financial year. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge.
Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring two stages.
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
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Contact - Scott Murray
Service Desk Manager, Service Desk Team Lead – Nottingham, Derby, Burton-upon-Trent, Loughborough, Mansfield, Leicester, Sheffield, Stoke, Peterborough, Coventry, Chesterfield

Location: Nottingham, United Kingdom

Employment: Permanent

Salary: £45000 - £55000 Bonuses + Benefits