Support Executive

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Support Executive – Harrogate – Up to £28,000 + benefits          
 
An advanced and rapidly growing health-tech company, need a Support Analyst to act as the first point of contact for all customer support enquiries. You will be required to collaborate with other teams to provide prompt and informative responses and solution, working to agreed SLAs. You will have at least a year of experience in a similar role and be able to hit the ground running, but training and support will be offered to aid professional development.
 
This role is different from your typical ‘support’ role, as it will not just involve providing technical support. Candidates will be required to provide training on products and services to both internal and external users. Confident communication skills are essential as well as the ability to manage a number of tasks at one time.
 
My client is based in Harrogate, with the ideal candidate being local and able to travel into the office.
 
Key skills required:

• Excellent communication skills
• Experience providing technical support (1st / 2nd line)
• Experience working on a service desk
• Incident management
• Experience providing training on systems / products
• Technical documentation

 
Package

• 37.5 hours per week
• 26 days holidays + bank holidays
• Up to 5% matched contribution with Pension
• Private Health insurance, Life assurance, Single Private medical cover, Simply Health and more

 
The company have hired significantly in 2022, with plans to continue this recruitment drive through 2023, they are looking to recruit passionate individuals who can work independently or as part of a larger team as required.
 
They offer an exciting working environment, progression opportunities as well as competitive salary with an excellent benefits package. They will interview immediately, and the role will close as soon as a suitable candidate applies.
 
Contact – Scott Murray
 
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
 
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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
 
 
Keywords: Support Executive, IT Trainer, IT Analyst - Bradford, Leeds, Harrogate, York, Middlesborough, Wakefield, Hull, Doncaster, Barnsley, Skipton

Location: Harrogate, United Kingdom

Employment: Permanent

Salary: £25000 - £28000 Excellent benefits

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