Service Desk Analyst - Peterborough


Service Desk Engineer – Peterborough - Up to £25k + Benefits
 
This well-established organisation requires a driven and self-motivated Service Desk Engineer to join their IT Support Team. The key to this role is to provide 1st line support and deal with incidents and service requests as they come through, effectively communicating progress updates through to resolution.
                                           
The Service Desk Engineer will be troubleshooting and resolving incidents and service requests that have been received by the service desk, whilst ensuring all IT issues raised are logged as an incident or service request as appropriate within the ticketing system. You will be required to prioritise tickets and allocate to the relevant teams, maintain hardware and contribute towards asset management processes. This role will be based in the client’s head office in the Peterborough area. 
 
Key Requirements:
 

  • Excellent communication and customer service skills
  • User account administration within Active Directory and Exchange 2010
  • Microsoft Office 365 (including Word, Excel, Outlook and Power Point)
  • Laptop and desktop PC hardware components
  • ITIL qualifications would be beneficial
 
The company have an excellent reputation within their sector. They look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. They are looking to interview immediately so please send your CV for consideration. All interviews will be conducted virtually.
 
Contact – Casey Gilligan
 
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
 
Service Desk Engineer, 1st line support, IT Support, IT Engineer, IT Technician – Peterborough, Spalding, Cambridge, Huntingdon, Wellingborough, St Neots, Kettering, Grantham
 
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Location: Peterborough, United Kingdom

Employment: Permanent

Salary: £20000 - £25000 Excellent Benefits

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