Support Analyst

Support Analyst – Chester - £25k
Support Analyst, SQL, Application, Testing, Customer Support

This advanced solutions provider requires a driven and self-motivated Support Analyst to join their busy technical services team and motivate those around them. They are based in Chester, and they will offer you an excellent salary and benefits package. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.

The Support Analyst will be responsible for:

Support for critical business systems of business customers
Handling customer incidents, problems and requests within strict Service Level Agreements
Answer questions from customers about the features and capabilities of the supported Applications
Defining and executing test plans to assure the quality of digital products
Continuously improving the quality of existing systems and products

The following skills and experience are required:

Ability to multi-task in a pressurised environment
Digital application testing and processes
Problem analysis and solving
Supporting bespoke application
Excellent communication skill whilst developing effective working relationships with both internal and external customers
SQL database experience

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.

Email your cv for consideration to jobs@erinassociates.com

Contact 0161 438 1177

Location: Chester, United Kingdom

Employment: Permanent

Salary: £24000 - £25000 Excellent benefits

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