IT Technician

IT Technician / IT Support Analyst – Stoke-on-Trent, Staffordshire - Education sector
+ benefits including Training budget, excellent holiday allowance, great working environment

The Technical Analyst will support in the monitoring and maintenance of the computer systems and networks of the schools.  This will include responsibility for providing first line technical support, the installation and configuration of computer systems, as well as diagnosing hardware and software faults and solving technical and applications issues, either in person, remotely or over the phone.
Core skills for this IT Support role;

  • Knowledge and experience of server / desktop virtualisation.
  • Ability and willingness to undertake necessary general repairs and maintenance
  • Knowledge and experience of Apple OS or Google Android or Windows
  • Ability to understand, analyse, and explain ICT to colleagues in an effective non-technical way
  • Ability to troubleshoot and problem solve technical issues quickly and efficiently for colleagues
  • Good interpersonal and communication skills, both written and verbal
  • Experience of working in an education environment
  • Understanding of client/server architecture and more recent cloud services
  • Technical knowledge of Microsoft operating systems in particular for managing and configuring school systems
  • Hands-on experience troubleshooting hardware; ie servers, routers, bridges, switches, hubs, modems, network interface cards
  • Knowledge & understanding of internet protocols & standards, IP Telecoms principles
As an organisation they will support you in your career aims and can offer a long term path of training and development. 
Key words; Support, Networks, Office 365, Troubleshooting, Stoke-on-Trent, Staffordshire, Education, ICT, Technician, IT Support, 1st Line support, Support Analyst, Technical Analyst, ICT Support, Network Support, Stoke, Hanley, Tunstall, Talke Pits, Kidsgrove.
Send your CV to Bethany now – or call 0161 438 1177

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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Location: Stoke-on-Trent, United Kingdom

Employment: Permanent

Salary: £23000 - £25000 excellent benefits