1st Line Support Technician

1st Line Support Analyst – Leeds – Up to £22,000 + Benefits

This well-established organisation requires a driven and self-motivated 1st Line Support Analyst to join their busy technical services team. The key to this role is user support and hence you will be a good communicator with plenty of energy and enthusiasm. You will be required to provide support across the business, maintain IT facilities and provide user training to stakeholders of various technical levels.
As a 1st Line Technician, you will serve as the primary point of contact for all IT support including in person, via phone and via the IT Service Desk ticketing system whilst also sharing responsibility for the incoming tickets.
Skills required:

  • Minimum 1 year experience in a similar role
  • Active Directory Domain knowledge
  • TCP/IP Networking knowledge
  • Hardware knowledge
  • Any IT qualifications and an understanding of ITIL would be beneficial
The company have an excellent reputation within their sector and have been continuing to grow, even throughout the pandemic. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. They are looking to interview immediately so please send your CV for consideration.
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Key Words: 1st Line Support Analyst, Service Desk Analyst, IT Technician – Leeds, Wakefield, Castleford, York, Garforth, Horsforth, Batley, Wetherby
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Location: Leeds, United Kingdom

Employment: Permanent

Salary: £20000 - £22000 Excellent benefits