Software Support Analyst - Loughborough/Hybrid - Circa £28k + Benefits

Software Support Analyst – Loughborough/Hybrid – Up To £28k  + Benefits
They require a motivated, enthusiastic Software Support Analyst to join there growing Support team and support them through a period of transformation and growth. This will offer you the opportunity to help shape the way they engage with and use technology to better serve their users and customers. They offer an excellent salary, benefits package and with a huge project in the pipeline you will be given ample opportunity to develop your skills and progress your career. The key to this role is providing quality service and training and supporting the growing customer and client base.

The Software Support Analyst will be responsible for:

  • Attending meeting with internal and external stakeholders
  • Being the point of contact for troubleshooting of day-to-day software issues
  • Working with 3rd party suppliers to raise bugs and incidents, and testing resolutions
  • Creating and maintaining knowledge base documentation, user guides, FAQ’s
The following skills and experience are required:
  • Excellent IT Skills
  • Great Communication both written and oral
  • Excellent Customer Service skills
  • Excellent problem-solving skills and ability to manage and prioritise workload
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.
They have been actively recruiting throughout the pandemic and can provide job security as well as opportunities for career progression. They offer a competitive salary with an excellent benefits package and are looking to interview immediately!
Software Support Analyst – Software Support – Service Desk - Nottingham – Leicester – Derby – Grantham – Ashby-De-La-Zouch – Loughborough – Coalville – Castle Donnington
Please follow us on twitter @erinassociates for similar roles
Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Contact – Casey Gilligan - 0161 438 1177

Location: Loughborough, United Kingdom

Employment: Permanent

Salary: £25000 - £25000 + Benefits