Application Support Manager

Application Support Manager (SaaS) – Manchester - £40k
Software Support, Application, Application Manager, Customer Service, Service Desk
This advanced solutions provider requires a driven and self-motivated Application Support Manager to join their busy technical services team and motivate those around them. They are based in Manchester, and they will offer you an excellent salary and benefits package. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.
The Application Support Manager will be responsible for:

  • Application support for critical business systems of business customers.
  • Handling customer incidents, problems, and requests within strict Service Level Agreements.
  • Managing the support workload and building service desk processes to solve problems.
  • Answer questions from customers about the features and capabilities of the supported Applications.
  • Produce both customer-facing and internal documentation in line with company standards.
  • Participate in Continual Service Improvement Activities to add value to the services provided to customers.
The following skills and experience are required for the Application Support Manager:
  • Experience managing support of a SaaS/application platform
  • Ability to multi-task in a pressurised environment
  • Experience running a service desk and managing processes to solve service desk problems
  • Excellent customer service skills
  • Experience managing and helping to lead junior members of the team
  • Excellent communication skills whilst developing effective working relationships with both internal and external stakeholders
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.
Key Skills: Software Support, Application, Application Manager, Customer Service, Service Desk, Manchester

Email your cv for consideration to Alex -

Contact 0161 438 1177

Location: Manchester, United Kingdom

Employment: Permanent

Salary: £35000 - £40000 Excellent benefits