Service Support Manager

Service Support Manager – Chorley
ITIL, Service Support, Application Support, SLAs, Major Incident

This advanced solutions provider requires a driven and self-motivated Service Support Manager to join their busy technical services team and motivate those around them. They will offer you an excellent salary and benefits package. The key to this role is for managing the delivery of excellent customer service in first and second line functions.
The Service Support Manager will be responsible for:

  • Acting as interface between customers and the Infrastructure, Application Support and Major Incident Management teams
  • Aiding operational services in line with SLAs and providing a structured framework of Incident Response and Resolution times
  • Managing a busy client support desk and 1st and 2nd line resolution
  • Implement and manage ITIL based service support processes with a strong focus on customer service
The following skills and experience are required:
  • Knowledge of Service Support disciplines with a heavy focus in a supplier environment
  • Problem analysis and solving
  • Experience working in an ITIL v3 environment with added certifications
  • 5 years’ experience in Service Delivery
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.  On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff. 
Email your cv for consideration to

Contact 0161 438 1177
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Location: Chorley, United Kingdom

Employment: Permanent

Salary: £0 - £0