Job Details

Software Support Analyst

Software Support Analyst – Manchester - £40k
Software Support, Application, Support SQL, Database, IT Support, Troubleshoot, Software Deployment

This advanced solutions provider requires a driven and self-motivated Software Support Analyst to join their busy technical services team, and motivate those around them. They are based in Manchester and they will offer you an excellent salary and benefits package. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.

The Software Support Analyst will be responsible for:

  • Application support for critical business systems of business customers
  • Handling customer incidents, problems and requests within strict Service Level Agreements
  • Answer questions from customers about the features and capabilities of the supported Applications
  • Produce both customer-facing and internal documentation in line with company standards.
  • Participate in Continual Service Improvement Activities to add value to the services provided to customers.

The following skills and experience are required:
  • Ability to multi-task in a pressurised environment
  • Experience managing and helping to lead junior members of the team
  • Problem analysis and solving
  • Supporting bespoke application
  • Excellent communication skill whilst developing effective working relationships with both internal and external customers
  • SQL database experience

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.

Key Skills: Software Support, Application Support, SQL, Database, IT Support, Troubleshoot, Software Deployment, Manchester

Email your cv for consideration to Alex - jobs@erinassociates.com

Contact 0161 438 1177

Location: Manchester, United Kingdom

Employment: Permanent

Salary: £35000 - £40000 Excellent benefits

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