Technical Customer Success Manager

Technical Customer Success Manager - £45k
Skills: SaaS, AWS, SQL, Customer, C#, JavaScript, Projects, Jira

This advanced and globally recognized technology company based in Manchester are looking to add a Technical Customer Success Manager to join an established team and work closely with the team lead to develop solutions for clients.

Responsibilities of the Technical CSM:

  • Ensuring customer subscription renewal meets customer’s technical requirements
  • Communicate with customers to ensure they achieve their business objectives based on platform analytics
  • Provide training for customers and members of the team
  • Support internal teams to improve customer experience and work closely with the product team to enhance the product
  • Improve client integrations with the platform using AWS and SQL to aid scalable solutions
  • Assisting the triage of issues and provide SLA targets and recurring issues to the development team
  • Research procedures to identify ways to improve business process performance
Experience & Requirements for the Technical CSM:
  • Experience working in a technical customer service environment ideally working on a SaaS solution
  • Optimising and executing SQL queries
  • Experience in working to strict deadlines, both individually and as part of a team
  • Understand the phases of the development life cycle, and how they are related
  • Experience working with development languages ideally JavaScript and C#
  • Experience working within agile and structured project environments

The ideal Technical CSM will be degree qualified and will have worked on a SaaS solution previously. This is an excellent opportunity for an ambitious Technical CSM to join a market leader who keep abreast of the latest technologies and recognize the value of their employees. If you're a talented, ambitious individual, we've got the right career for you.
Skills: SaaS, AWS, SQL, Customer, C#, JavaScript, Projects, Jira
Please email your cv for consideration to
Contact 0161 438 1177

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Location: Manchester, United Kingdom

Employment: Permanent

Salary: £40000 - £45000 Excellent benefits