Service Delivery Manager

Service Delivery Manager – Manchester - £55k
ITIL, Service Delivery, Service Level Reviews, KPI

This advanced solutions provider requires a driven and self-motivated Service Delivery Manager to join their busy technical services team, and motivate those around them. They will offer you an excellent salary and benefits package. The key to this role is for managing the Service Delivery relationship with their customers and developing strategies in line with continual service improvement.

The Service Delivery Manager will be responsible for:

Acting as interface between customers and the Infrastructure, Service Desk and Managed Service teams following ITIL processes and procedures
Aiding operational services in line with SLAs and providing a structured framework of Service Delivery
Act as the primary escalation point for service delivery issues
Setup and deliver new service offerings

The following skills and experience are required:

Strong ITIL process skills including ITIL certification
Knowledge of Service Delivery Management disciplines
Problem analysis and solving
Excellent communication skill both written and verbal
4 years’ experience in Service Delivery

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.

Email your cv for consideration to jobs@erinassociates.com
Contact 0161 438 1177

Location: Manchester, United Kingdom

Employment: Permanent

Salary: £50000 - £55000 Excellent benefits

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