Service Desk Analyst

Service Desk Analyst – Chorley
IT Support, Active Directory, Service Desk, 1st Line

This well-established organisation requires a driven and self-motivated Service Desk Analyst to join their busy technical services team, and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment. 
The current vacancy is for an innovative IT solutions organisation who are looking for a Service Desk Analyst to provide specialist support.

Key Responsibilities:
-Providing a first point of contact for customers
-Logging and responding to calls submitted to the Service Desk via telephone, email or web portal
-Monitoring and escalating tickets to meet or exceed SLAs or OLAs
-Responsible for maintenance of service desk documentation for internal and customer facing
-Excellent written and verbal communication
-Good attention to detail

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. 
Email your cv for consideration to Alex at
Contact 0161 438 1177

Location: Chorley, United Kingdom

Employment: Permanent

Salary: £0 - £0