Service Desk Engineer

Service Desk Engineer – Middlesbrough / Remote – Up to £28,000 + On-Call + Benefits

This well-established software organisation requires a driven and self-motivated Service Desk Engineer to join their busy technical services team and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.
The current vacancy is for an innovative IT solutions organisation who are looking for a Service Desk Engineer to provide support to clients. They are looking for someone with a background in supporting a variety of applications and a track record of picking up new tech quickly. The position will initially be remote based with the opportunity for flexibly agreements moving forward.
Someone with experience with or an understanding of web technologies such as HTML, CSS and JavaScript would be highly desirable. A relevant degree would also make an applicant stand out although it is not essential.

Key Responsibilities:

  • Provide high-level technical support to customers and internal teams.
  • Process Service Requests for customers and internal teams
  • Take ownership of customer support issues.
  • Supporting web applications and e-commerce solutions
  • Working to agreed SLAs and ensuring daily/weekly targets are met.
  • 1+ years’ experience working in a Service Desk environment
  • ITIL
  • Experience of web technologies (HTML, CSS, JavaScript)
  • Experience supporting a variety of software / hardware.
  • Linux server support beneficial
  • An understanding of REST APIs beneficial (e.g. JMeter, Postman etc.)
  • Flexible working arrangements
  • Discretionary bonus scheme
  • Employee share options so that everyone can benefit from our success.
  • Enhanced maternity & paternity policies
  • The option to purchase additional holidays.
  • Life assurance policy / Ride to work scheme / Season ticket advance loans / Study leave.

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. You will have the chance to work with someone the latest technologies and to progress your career in a variety of directions.
Key words – 1st Line, Service Desk, Support, ITIL, Service Desk Analyst – Middlesbrough, Durham, Darlington, Teesside, Sunderland, Hartlepool, Newcastle, York
Erin Associates is acting as employment agency with regards to this vacancy

Location: Middlesbrough, United Kingdom

Employment: Permanent

Salary: £24000 - £28000 Benefits and flexible working