Job Details

Application Support Analyst

Application Support, 2nd Line Support  – Staffordshire – commute from Newcastle Under Lyme, Kidsgrove, Congleton, Stoke on Trent
 
The Application Support Analyst will have preferably supported applications in PHP, Salesforce, ERP Systems with solid 2nd Line Helpdesk Support experience and will have 2-3 years commercial experience in a similar Application Support /  2nd Line IT Support role.  You will have excellent customer support skills with a ‘can do’ attitude and have previously worked on a busy service desk where you will be responsible for the IT service delivery including Incident, Problem, Change and Release Management processes using ITIL best-practice guidelines. The Application Support role will see you working within a team focusing on the support of their core business systems and supporting optimal business operations.
 
 
The Application Support Analyst will be responsible for:
 

  • Application support for critical business systems of business customers
  • Handling customer incidents, problems and requests within strict Service Level Agreements
  • Answer questions from customers about the features and capabilities of the supported Applications
  • Produce both customer-facing and internal documentation in line with company standards.
  • Participate in Continual Service Improvement Activities to add value to the services provided to customers.
 
The following skills and experience are required:
  • Ability to multi-task in a pressurised environment
  • Problem analysis and solving
  • Supporting bespoke application
  • Excellent communication skill whilst developing effective working relationships with both internal and external customers
  • SQL and Oracle database experience
 
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.
 
Keywords: Application Support, Stock distribution systems, SQL, Oracle, Helpdesk, 2nd Line Support, ERP, ITIL, PostgreSQL, IOS, Linux, PHP, Salesforce, ERP Systems, Newcastle Under Lyme, Kidsgrove, Congleton, Stoke on Trent, Staffordshire
 
Email your cv for consideration to jobs@erinassociates.com
Contact 0161 438 1177

Location: Kidsgrove, United Kingdom

Employment: Permanent

Salary: £30000 - £35000 excellent benefits

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