Software Support Engineer

Software Support Engineer – Middlesbrough / Remote – Up to £28,000 + On-Call + Benefits

This well-established software organisation requires a driven and self-motivated Application Support Engineer to join their busy technical services team and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment. 
The current vacancy is for an innovative IT solutions organisation who are looking for a Software Support Analyst to provide specialist support. They are looking for someone with a background in supporting a variety of applications and a track record of picking up new tech quickly. The position will initially be remote based with the opportunity for flexibly agreements moving forward.

Key Responsibilities:

  • Provide high-level technical support to customers and internal teams
  • Process Service Requests for customers and internal teams
  • Take ownership of customer support issues
  • Supporting web applications and e-commerce solutions
  • Working to agreed SLAs and ensuring daily/weekly targets are met
  • 3+ years’ experience working in a Service Desk environment
  • ITIL
  • Experience of web technologies
  • Experience supporting a variety of software / hardware
  • Linux server support beneficial
  • Cloud technology experience beneficial (ideally AWS)

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. You will have the chance to work with someone the latest technologies and to progress your career in a variety of directions.

Key words – 1st Line, Service Desk, Support, Application Support, Service Desk Analyst – Middlesbrough, Durham, Darlington, Teesside, Sunderland, Hartlepool, Newcastle, York

Erin Associates is acting as employment agency with regards to this vacancy

Location: Middlesbrough, United Kingdom

Employment: Permanent

Salary: £24000 - £28000 Benefits and flexible working