Service Desk Manager

---

Service Desk Manager – Central Nottingham – Up to £40k + Benefits
Windows Server, Infrastructure, Networking
 
This well-established organisation requires a driven and self-motivated Service Desk Manager to join their technical team. The key to this role is ensuring smooth operations of systems and infrastructure. The Service Desk Team Lead will be responsible for managing the 1st and 2nd line team leaders, ensuring that the team continue to deliver the expected level of IT support.
                                                                                 
The current vacancy is for a large business who have invested heavily into IT over the past several years, with continued growth planned. You will take ownership for IT incidents where a higher level of management is required and act as an escalation point for the Service Desk.
 
Key Requirements:

• ITIL v3 foundation
• Previous experience managing a team including team leaders
• Understanding of IT Service Management
• Understanding of call centre technologies
• Knowledge of ISO requirements would be beneficial
• Demonstrated experience leading, influencing, negotiating and problem solving

 
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. 
 
Click APPLY to be considered for the role as my client is aiming to interview as soon as possible.
 
Service Desk, Helpdesk, IT Manager – Nottingham, Derby, Burton-upon-Trent, Loughborough, Mansfield, Leicester
 
Please follow us on twitter @erinassociates or visit our website http://www.erinassociates.com/ for similar roles

Location: Nottingham, United Kingdom

Employment: Permanent

Salary: £35000 - £40000 + Benefits

APPLY FOR THIS JOB