CRM Systems Analyst

CRM Systems Analyst - Chorley - £28k
Systems Analyst, Billing, Utilities, Service Desk, SQL

This highly successful organisation are looking for a CRM Systems Analyst to join an established software team. You will have a strong support background who is used to dealing with service requests and providing 2nd and 3rd line support efficiently. Relevant operational experience within the UK Energy or Utilities sector is required with a strong understanding of Energy billing.

Key duties includes;
•             Resolve application incidents, problems and service request in line with business requirements.
•             Liaise with internal teams to ensure application problems are resolved quickly.
•             Undertake application-related problem diagnosis and implementing problem resolution where necessary.
•             Maintain application support technical documentation.
•             Participate in disaster recovery activities as and when requried
•             Comply with company requirements, procedures and policies whilst sharing knowledge and expertise with others  
Core skills & experience for this CRM Systems Analyst role includes;
•             Proven experience as a Systems Analyst with relevant operational experience within Energy or Utilities sector.
•             SQL knowledge and experience
•             Must have deep knowledge of Energy Billing and Information Systems Methodologies
•             Excellent communication and facilitation skills

Please get in touch on 0161 438 1177 if you would like further details.
Please follow us on twitter @erinassociates for similar roles

Location: Chorley, United Kingdom

Employment: Permanent

Salary: £25000 - £28000 Excellent benefits