Senior Application Support Analyst


Senior Application Support Analyst – Deeside - £35k plus shift allowance

This advanced solutions provider requires a driven and self-motivated Senior Application Support Analyst to join their busy technical services team and motivate those around them. They are based in Deeside and they will offer you an excellent salary and benefits package. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.
 
The Senior Application Support Analyst will be responsible for:

  • Application support for critical business systems of business customers
  • Handling customer incidents, problems and requests within strict Service Level Agreements
  • Answer questions from customers about the features and capabilities of the supported Applications
  • Produce both customer-facing and internal documentation in line with company standards.
  • Participate in Continual Service Improvement Activities to add value to the services provided to customers.
 
The following skills and experience are required:
  • ERP/CRM Support and Configuration
  • Warehouse Management System Support
  • Document Management System Support
  • Excellent communication skill whilst developing effective working relationships with both internal and external customers
  • SQL and Oracle database experience
 
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.  On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff. 
 
Email your cv for consideration to jobs@erinassociates.com
Contact 0161 438 1177

Location: Deeside, United Kingdom

Employment: Permanent

Salary: £30000 - £35000

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