Application Support Analyst

Application Support Analyst – Burnley – Up to £35k
Sage, 2nd/3rd Line Support, Application Support, MS SQL

This advanced solutions provider requires a driven and self-motivated Application Support Analyst to join their busy technical services team and motivate those around them. They are based in Burnley and they will offer you an excellent salary and benefits package. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm, ideally with a background of providing support on Sage products.

The Application Support Analyst will be responsible for:

Application support for critical business systems of business customers both remotely and on site when required
Keeping clients updated to the progress of their requests
Liaise with vendors and third parties to resolve incidents
Maintaining excellent customer service, professionalism and integrity
Support the team with project installations of software

The following skills and experience are required:

2 years’ experience supporting Sage 200/Sage CRM
Understanding of Windows Server Environments and AD
Excellent communication skill whilst developing effective working relationships with both internal and external customers
SQL and Oracle database experience
Ability to multi-task in a pressurised environment

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.

Email your cv for consideration to jobs@erinassociates.com
Contact 0161 438 1177

Location: Burnley, United Kingdom

Employment: Permanent

Salary: £32000 - £35000 Excellent benefits

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