Desktop Support Analyst – Telford Location – Telford, Shropshire This dynamic organisation with a name for excellence within their industry are looking to add an experienced Desktop Support Analyst to their IT Services team to provide technical support and assistance to staff, dealing with helpdesk requests and calls coming into the IT department, whilst also working with the Network Administrator to maintain the Companies IT infrastructure. Core responsibilities for this Desktop analyst role; You will have solid technical knowledge and troubleshooting skills coupled with good working knowledge of Dell/HP computer hardware Perform hardware builds, deployments, troubleshooting, maintenance, and inventory managementProvide second tier onsite and remote support for all locationsMaintain/update support documentationHandle second tier tickets, resolving and escalating to infrastructure or development supportTake part in on-call rotationPartner with team members locally and globally on larger projectsCross train and knowledge share with team. Core skills & experience for this Desktop analyst role; Microsoft Deployment Toolkit , MDT / WSUS / software deployment toolsActive DirectoryExchange 2013Windows and Linux OSLync / UC solutionsTicketing systemsDesktop Virtualisation, VDINetworkingVOIPStrong communication and customer service skills Shortlisting NOW!! Hands on role where you will build on technical skills working in a dynamic environment. This is an excellent opportunity to join a growing company that can offer you security and stability. Keywords; Desktop support analyst, Helpdesk Support, IT Support Analyst, Telford, Shropshire, WSUS, Windows Server, Send your CV to Bethany now at email@example.com– or call 0161 438 1178 Please follow us on twitter @erinassociates for similar roles Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Telford, United Kingdom
Salary: £25000 - £26000 excellent benefits, bonus etc