Software Account Manager - South East

Software Account Manager – South East
Salary 40k plus 5k car allowance
Location – Home based but operating within the South East of England including London, Berkshire, Buckinghamshire, East Sussex, Hampshire, Kent, Oxfordshire, Surrey and West Sussex.
This advanced Software House are looking for an Account Manager to maximise customer retention and help achieve additional sales of their Software & services to existing customers through account management and related sales activities.
The role is based from Home, but you will be covering the South East, visiting clients.
Core responsibilities
Act as an Account Manager for designated Customers
Develop and manage relationships with existing customers in order to:
Provide a single point of access through regular telephone contact (minimum quarterly per customer) and face-to-face meetings/presentations (minimum bi-annually per customer).
Gain an understanding of customer’s business needs, ensuring any requirements are fully understood by the company.
Work with the customer to improve and increase compliance and system usage.
Move customers up the ‘relationship marketing ladder’ to be advocates and partners.
Deal with any issues that cannot be resolved by the help desk / support team and if necessary, manage escalation procedures to achieve a positive outcome for the customer and company.
Understand the customer & their requirements to be able to conduct business analysis for new technical requirements.
Document customer requirements and communicate these to the business.
Manage the process of rolling out customer requirements maintaining contact with all stakeholders.
Manage designated customer expectations at all times.
Steer them away from re-tendering at the end of a contract.
Generate customer sales to meet KPIs, through Account Management activity.
Undertake systematic telephone / face-to-face follow-up to customer specific e-mail-shots and other promotional events/activity.
Prepare and deliver presentations to customers on new system functionality, products and services consistent with the overall company approach.
Contribute as required to sales & marketing activities, events / exhibitions:          
Core skills & experience
Good understanding of Account Management skills in order to create, maintain and enhance customer relationships.
Excellent client facing & communication skills written, analytical and verbal, maintaining accurate / accessible and organised documentation in line with the company’s recordkeeping procedures and systems.
Good IT technical skills.
The organisation skills to provide timely campaign performance reports in line with the sales meeting reports.
A good understanding of the Project Management process (Prince II skills desirable).
A good understanding of Business Analysis techniques is desirable.
Ability to effectively manage customer & staff relationships:
Develop timetables & set deadlines (with colleague buy in) in order to achieve customer objectives
Ensure delivery of solutions against deadlines.
Must be prepared to travel and undertake any necessary training in order to meet the demands of the role
Desirable skills include experience of the Social and Healthcare sector, experience of working in an environment where PRINCE2, or any other recognized project methodologies are applied.
Keywords; Account Manager, Software Account Manager, IT Sales, Software sales, London, Berkshire, South East, Buckinghamshire, East Sussex, Hampshire, Kent, Oxfordshire, Surrey, West Sussex, Prince 2, Business analyst, Health care, Social Care.
Send your CV to Bethany now – or call 0161 438 1178
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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Location: London, United Kingdom

Employment: Permanent

Salary: £40000 - £45000 commission, car allowance, excellent benefits