IT Support Analyst

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IT Support Analyst – Central London / Hybrid
£32,000 - £35,000 + bonus, 35-hour work week and great benefits
 
This profitable and growing organisation require an experienced IT Support Analyst, who has a background in providing high-level IT Support in a professional environment. Your role will require you to troubleshoot hardware and software issues on laptops and mobile devices as well as install, configure and maintain computer systems and peripherals.
 
As an internal Support Analyst, you will provide 1st and 2nd line support to end-users both remotely and on-site. Experience of supporting users based across multiple sites would be beneficial for this position.
 
The role will be hybrid, with the expectation of being in their central London office several days per week. Out of hours / on-call work is unlikely in this role.
 
Package:

• Bonus opportunities
• 35-hour work week with flexible working
• 25 days holiday + 5 days buy/sell + bank holidays.
• Professional development opportunities
• 5% employer pension, rising with service + many more.

 
Experience:

• 1st and 2nd line technical suppport
• User account administration (Active Directory, Exchange 365).
• Windows environments, Microsoft Office suite, and system management software such as SCCM.
• Laptop and mobile hardware.
• Incident, Change and Problem Management processes.
• Relevant technical certifications are desirable e.g. ITIL v4.

 
Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees.
 
The company have an excellent reputation within their sector, and have experienced 13 consecutive years of growth, posting record revenues for the last financial year. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge.
 
Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages.
 
Contact – Millie Ellis
 
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Key words; IT Support Analyst. IT Technician. 2nd Line. London, Tower Hamlets, Camden, Southwark, Newham, Hackney, Islington, Westminster, Lambeth, Haringey, Redbridge, Greenwich
 
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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Location: London, United Kingdom

Employment: Permanent

Salary: £32000 - £35000 Bonuses and great benefits

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